Shipping Policy

Shipping to Canada

How much is shipping?

We ship via Canada Post Expedited Parcel, rate calculated on your postal code or Canada Post Standard Parcel at a flat rate of 15 Dollars for any box size. Orders over 99 Dollars within Canada are shipped Free. Flat Rate and Free shipping are sent Regular Parcel service. There are some exceptions, very heavy items will be charged a minimum 5 Dollars shipping for excess weight other large boxes do not qualify for free shipping. Those extra costs will be noted in the item description.

Shipping to USA.

We ship via Canada Post Expedited Parcel then USPS, rate calculated on your zip code or Canada Post Standard Parcel at a flat rate of 15 Dollars for any box size. Orders over 99 Dollars within Canada are shipped Free. Flat Rate and Free shipping are sent Regular Parcel service. There are some exceptions, very heavy items will be charged a minimum 5 Dollars shipping for excess weight other large boxes do not qualify for free shipping. Those extra costs will be noted in the item description.

 

How long will it take to get my order?

Processing can take a day and sometimes up to a week depending on number of orders and current stock supply.

Shipping can take a day and up to two weeks or more depending on your location. The farther you are from the Canada the longer it will take. Canada Post does not deliver on weekends. Once your order is shipped, a confirmation email will be sent with a tracking number. This number will give you up to date information on your package and the anticipated delivery date.

Express post is only available on for a few items right now. It will be an option in the item its self. Express Post takes 1-3 days depending on your location. If you would like Express post please contact us and we can provide it at a cost to you.

Please note BarrieBud.com is not responsible for late deliveries due to Shippers error.

USA Customer please note that shipping times can vary.

Damages during Shipping, is my Shipment Insured?

All Packages are shipped fully insured. A replacement or refund will be sent to you if anything was to happen to your package.
You need to contact us within 72 Hours of item reception for all damaged merchandise.

You don’t ship to my country – what do I do?

At this time, we only ship to Canada and the USA!

Please contact us if you are an international customer and we can make arrangements for shipping.

I haven’t received my order – how do I check the status?

You will be sent a second email with a tracking number the day the shipment packaged and sent. Go to www.canadapost.ca and use that number to track your package. If you don’t receive tracking or shipping confirmations, please check your junk mail folder.

My tracking number doesn’t work!

Contact us via the contact form on our website and we will confirm your tracking number.

Payment

What forms of payment do you accept for Canadian Customers?

We accept Visa, MasterCard, American Express, and Pay Pal and we have the option of using Interac E-Transfers. For more information on please contact us about Interac E-Transfer.

What forms of payment do you accept for American Customers?

We accept Visa, MasterCard, American Express, and Pay Pal and we have the option of using Interac E-Transfers. For more information on please contact us about Interac E-Transfer.

Credit Card Gift Cards.

Please register them in your name to prevent the need for you to provide us with proof of residence and ownership of credit card.

Can I pay by cheque or some other method?

Sorry we do not accept cheques. Only the methods stated above are available at this time.

Do you take orders over the phone or through the mail?

No. All orders must be placed through our website.

Do you offer discounts on large orders?

Yes! Orders over 99 dollars get free shipping!

Please contact us if you would like to purchase bulk items.

 

Returns and Cancelations

Can I cancel my order before it ships?

Yes, it is possible to cancel before it ships, but once you have received the first confirmation email your cancellation will be subject to a 5% cancellation fee to cover costs of the credit card transaction.

Cancelled orders paid by eTransfer will be charged a $1.50 bank fee for the for returning funds.

Can I return my order?

Yes!  As long as your item has not been used and is still new in the box.  All unused products are eligible to be returned but you must pay the return shipping costs, This applies to items ordered by mistake. If we have shipped you the wrong product or if the product has arrived damaged we will send you a replacement item after we receive photo proof of damage or wrong item.

* Please be advised that the pictures on the website and the actual product may vary as all our glass products are handmade, one-of-a-kind pieces. If you have any questions prior to ordering, please contact us via our contact form and we will be happy to answer all your questions.

Please make sure the products are properly packaged so they are not damaged upon return.

Your credit card will be refunded after the product arrives back and has been inspected. 20% Restocking fee will apply to all returns.

If your shipment arrives damaged, we require you to email us a photograph showing the detail of the damage. We will need this for our insurance and we may require you to send the package back. If the product was damaged by the shipper, we will ship a replacement or refund your credit card.